![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a6cac1bfd0ea1cadf91_fdaddnotestep.png)
The Freshdesk integration lets you create new tickets under your Freshdesk account.
Configuring the Step Type:
From an existing flow on the Flow Builder:
Click the plus (+) icon to add a step.
Select “Freshdesk Add Internal Note"
Enter the Title of the flow.
![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a6cac1bfd7498cadf90_fdaddnotestepparameter.png)
![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a6c1d6529e4dcccda61_fdaddpubreplyparm2-1.png)
You can click “Hide Field in Sidekick” to hide that field from the Sidekick user and use whatever default value is entered here.
"Add Internal Note" - Check this box to automatically include an internal note to the Rep once they reach this step in the Sidekick app.
- Default Values or Empty: There is no need to specify a default value and the field can be left empty for the Rep to fill in.
- Dynamic Variables: You can use dynamic variables for the value by clicking the “+” icon on the right. That will show you all the variables that are available for you to use.
Brightreps Sidekick Use Case:
![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a6c94125e36150b8105_fdskaddinternalnote.png)