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The Freshdesk integration lets you create new tickets under your Freshdesk account.
Configuring the Step Type:
From an existing flow on the Flow Builder:
Click the plus (+) icon to add a step.
Select “Freshdesk Add Internal Note"
Enter the Title of the flow.
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You can click “Hide Field in Sidekick” to hide that field from the Sidekick user and use whatever default value is entered here.
"Add Internal Note" - Check this box to automatically include an internal note to the Rep once they reach this step in the Sidekick app.
- Default Values or Empty: There is no need to specify a default value and the field can be left empty for the Rep to fill in.
- Dynamic Variables: You can use dynamic variables for the value by clicking the “+” icon on the right. That will show you all the variables that are available for you to use.
Brightreps Sidekick Use Case:
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