![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a7140fca278e981be1a_addticketcomment.png)
Configuring This Step Type:
From an existing flow on the Flow Builder
Click the plus (+) icon to add a step
Select “Zendesk: Add Ticket Comment"
![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a71faaa455708cc2cdd_addticketreplyparameter.png)
- Default Values or Empty: There is no need to specify a default value and the field can be left empty for the Rep to fill in.
- Dynamic Variables: You can use dynamic variables for the value by clicking the “+” icon on the right. That will show you all the variables that are available for you to use.
Example Use Case in Sidekick:
![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a711d65290c1bccdaa1_ticketcommentsk.png)