![](https://cdn.prod.website-files.com/5e209fd06e0215c001008c06/5fb42a6fc6b2d4370606e838_salesforcestep2-1.png)
The Salesforce integration lets you add new comments to existing case records.
Configuring this step type:
From an existing flow on the Flow Builder
Click the plus (+) icon to add a step
Select step “Salesforce:Update Record Fields”
![](https://cdn.prod.website-files.com/5e209fd06e0215c001008c06/5fb42a6f2e6ecdc3e5359577_salesforcestepparam2.png)
- Default Values or Empty: There is no need to specify a default value and the field can be left empty for the Rep to fill in.