Configuring these Step Types

From an existing flow on the Flow Builder

Click the plus (+) icon to add a step

Select “Zendesk: Add Internal Ticket Note”

Example Use Case in Sidekick:

• Default Values or Empty: There is no need to specify a default value and the field can be left empty for the Rep to fill in.
• Dynamic Variables: You can use dynamic variables for the value by clicking the “+” icon on the right. That will show you all the variables that are available for you to use.
• Hidden: If you’d like not to show the field to the Rep, then add a default value and select the “Hidden?” checkbox.