![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a5f7b6a29712d9c55e3_add-internal-note1.png)
Configuring these Step Types
From an existing flow on the Flow Builder
Click the plus (+) icon to add a step
Select “Zendesk: Add Internal Ticket Note”
![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a5f1f3f6f6ec95575a0_addticketnoteparamater.png)
Example Use Case in Sidekick:
![](https://assets.website-files.com/5e209fd06e0215c001008c06/5fb42a5f9cf79ec3335d533e_addnoteskej.png)
- Default Values or Empty: There is no need to specify a default value and the field can be left empty for the Rep to fill in.
- Dynamic Variables: You can use dynamic variables for the value by clicking the “+” icon on the right. That will show you all the variables that are available for you to use.
- Hidden: If you’d like not to show the field to the Rep, then add a default value and select the “Hidden?” checkbox.